If you’re seeing blocked contact information on your leads, here’s why that happens and how you can unlock full details. This depends on whether you’re part of the free SOLD.com network or the Guaranteed Display (SGD) program.

Why Is Contact Information Limited?

For Non-SGD Agents in the Free Network

• Limited Consumer Details: As a free network agent, you receive the consumer’s name and address for leads in your service areas. However, email addresses and phone numbers remain locked unless the Concierge team successfully schedules an appointment for you.
• Rank Determines Opportunities: If you’re ranked in the top 1–5 in a zip code, you’ll have higher chances of claiming an appointment when one becomes available.

For SGD Agents

• Unlock Full Details: Guaranteed Display agents gain access to full contact information (name, phone number, and email) for all active leads in their sponsored zip codes. This allows for direct outreach and maximized lead opportunities without relying solely on the Concierge team.

How Can You Unlock Contact Information?

Option 1: Wait for an Appointment Referral

• If you’re not part of the Guaranteed Display program, full contact details will unlock only when the Concierge team schedules an appointment for you.
• Once an appointment is set, you’ll receive a notification to claim it, and the details will unlock upon claiming.

Option 2: Join the Guaranteed Display (SGD) Program

Sponsoring zip codes through the SGD program unlocks full contact details for all leads in your sponsored zip codes, giving you:

• Top Priority: Enhanced ranking ensures you’re the first agent notified about appointments in your sponsored zip codes.
• Full Contact Access: Full details for both active leads and appointment referrals.
• Reduced or Waived Referral Fees: Enjoy reduced fees for Concierge-set appointments and waived fees for self-set appointments you close.

Why Consider Guaranteed Display?

Benefits of Guaranteed Display

1. Unlock Full Contact Details: Gain email addresses and phone numbers for every lead in your sponsored zip codes.
2. Enhanced Rank: Move to the top of the rank for your chosen zip codes, ensuring more opportunities.
3. More Control: Proactively engage leads without waiting for the Concierge team.
4. Better ROI: Reduced referral fees and waived fees for self-set appointments increase your earnings.

How to Join Guaranteed Display

• Log In to Your Agent Portal: https://agent.sold.com/login.
• Navigate to the Guaranteed Display Tab, search for your desired zip codes, and explore sponsorship opportunities.
• Need Help? Schedule a time to speak with our team:
  Guaranteed Display Consultation.

What If I Stay in the Free Network?

• You’ll still receive limited consumer details (name and address) and can claim appointment referrals based on your organic rank.
• Your opportunities depend on other agents above you in rank not claiming the leads first.

Next Steps

Check Your Rank

• Log in to your Agent Portal under "Profile > Service Areas" to see your current rank in each zip code.

Discuss Your Options

If you’re interested in unlocking more opportunities, learning about lead volume, or maximizing your leads, here’s how to connect with us:

• Schedule a Call: Guaranteed Display Consultation.
• Email: [email protected].
• Chat: Use the live chat feature in your Agent Portal for real-time support.

By understanding how contact information is provided and the benefits of Guaranteed Display, you can make the most of your SOLD.com leads and take steps to unlock their full potential!