If you’re waiting for your SOLD.com portal invite and haven’t received it yet, here’s how to troubleshoot and resolve the issue.

First Steps to Take

1. Check Your Spam or Junk Folder

   • A lot of times, the portal invite email gets routed to spam or junk.
   • If you don’t see it in your inbox, search for "SOLD.com Agent Portal Invite" in these folders.

2. Still Don’t See It?

   • If the email isn’t there, it’s time to contact our team.

Have You Watched the Onboard Webinar?

If You’ve Watched the Webinar

• Why You Might Not Have Received Your Invite:
  • Sometimes, the email address you used to register for the webinar may not match the email address on your SOLD.com profile. If this happens, the system may not recognize you.
• How to Fix It:
  • Reach out to us with your full name, phone number, and email address you want on your profile.

If You Haven’t Watched the Webinar Yet

• Why It Matters:
  • Your profile isn’t activated until you watch the Onboard Webinar, and you won’t be eligible to receive leads.
• Watch the Webinar Now:
  • Access the On-Demand Webinar Here.

Contact Us for Help

If you’ve completed these steps and still don’t have access to your portal, we’re here to assist:

• Call Us: Speak with our team directly for support.
• Email Us: Send your request to [email protected].
• Submit a Request: Use this form.

Make sure to provide:

• Your full name.
• Your phone number.
• The email address you want associated with your profile.

Our team will resolve this quickly so you can access your portal and start managing your SOLD.com leads!