At SOLD.com, our Concierge team regularly contacts leads to verify their interest and update their status based on their feedback. This process ensures that your lead information remains as accurate as possible. However, status changes may occasionally happen without your direct input.

Reasons Why Lead Status May Change

1. Consumer Feedback:

   • The SOLD.com Concierge team may have spoken to the lead, and their response prompted an update (e.g., "Not Interested," "Scheduled Appointment").

2. System Updates:

   • Automated updates may occur if the consumer interacts with SOLD.com in a way that impacts their status.

What to Do If You Think the Status Is Incorrect

1. Keep Working the Lead:

   • If you’ve made contact with the lead and believe they’re still interested, you’re welcome to continue engaging with them.

2. Request a Status Correction:

   • Provide us with the name and address of the lead, and we can update their status in your portal.

What If a Lead Disappears from My Portal?

If a lead is no longer visible in your portal:

• Contact us with the name and address of the client, and we’ll investigate to determine what happened.

How to Request Updates or Assistance

If you need help correcting a lead status or finding a missing lead:

• Email Us: [email protected].
• Submit a Request: Use this form.

Our team is here to ensure you have the most accurate information possible, so don’t hesitate to reach out!